Awesome Advisor Academy – Write Up: Meet and Greet
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Question 1 of 8
1. Question
Before we ask for a customer’s email, we should:
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Question 2 of 8
2. Question
The most effective way to ensure we have the right email is to:
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Question 3 of 8
3. Question
The vehicle check-in includes pictures of (check all that apply):
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Question 4 of 8
4. Question
When you see a customer has deferred a service on their previous visit, you should:
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Question 5 of 8
5. Question
When a deferred service isn’t performed, we should always mention (check all that apply):
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Question 6 of 8
6. Question
A great “advisor question” that can pull out more information from a customer is:
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Question 7 of 8
7. Question
Diagnosing a vehicle in the drive the proper way requires:
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Question 8 of 8
8. Question
Setting expectations focuses on questions about (check all that apply):