Action Notice
Before proceeding to the final exam, you must read and review the product contract in its entirety. Some questions in the exam will require knowledge and information found exclusively in the contract. You will be allowed to reference the contract during the exam to answer these specific questions.
To ensure your success in the exam and demonstrate a comprehensive understanding of the subject matter, you must familiarize yourself with all the details in the contract.
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Question 1 of 17
1. Question
What is the longest term offered on our SmartDriver contract?
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Question 2 of 17
2. Question
Does the customer need to get pre-authorization for work, or can they simply pay the bill and get reimbursed?
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Question 3 of 17
3. Question
Will this policy provide gasoline to a customer that is stranded on the side of the road without gas?
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Question 4 of 17
4. Question
How many miles will the vehicle be towed without additional cost to the customer?
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Question 5 of 17
5. Question
Dent Repair will cover any dent on the vehicle and minor paint touch up work.
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Question 6 of 17
6. Question
Smart Driver will repair a windshield crack up to what length?
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Question 7 of 17
7. Question
What is the maximum pay out for key repair/replacement?
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Question 8 of 17
8. Question
Smart Drive covers cosmetic damage to wheels.
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Question 9 of 17
9. Question
Smart Driver covers what portion of tire and wheel damage if the customer hits a pothole?
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Question 10 of 17
10. Question
What type of vehicle qualifies for a Smart Driver High Performance Policy?
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Question 11 of 17
11. Question
Is the cost to the dealership the same or different for a 12 month policy compared to a 60 month policy?
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Question 12 of 17
12. Question
Where is this coverage good at?
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Question 13 of 17
13. Question
How long does a customer have to cancel Smart Driver for a full refund?
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Question 14 of 17
14. Question
Can a customer transfer this policy?
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Question 15 of 17
15. Question
If a customer comes into the dealership in 5 years still under contract and their tires are worn out, with no damage, will this policy cover new tires for them?
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Question 16 of 17
16. Question
How many keys are required at the time of sale for this policy to be valid?
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Question 17 of 17
17. Question
What is the minimum tread depth of the tires for the coverage to be valid?