Additional Service Request
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Question 1 of 6
1. Question
Requesting an Additional Service Request from a customer is easy if you:
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Question 2 of 6
2. Question
To build trust, allow the customer to think, and build your value, we use REV:
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Question 3 of 6
3. Question
When we review the ASR with the customer, it is important that we start with:
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Question 4 of 6
4. Question
After we have talked about the good, we review the bad which includes:
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Question 5 of 6
5. Question
After we’ve discussed the good and the bad, we move to Explain, which covers (check all that apply):
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Question 6 of 6
6. Question
Before we let the customer respond, we end with Victory, which includes: